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Updates on Why Streamyx So Slow? – TMNet SERVICE INTERRUPTION & Restoration Delayed

Connection Interrupted

The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again.

Network Timeout

The server at XXX.XXX.XXX.XXX is taking too long to respond.

Above error looks familiar?

These few days is your internet stuck? Like cannot move or keep getting disconnected?

Load facebook also take ages… Load twitter also… Download, torrent, streaming, youtube, online game no need to say… What to do? Still using streamyx.

Is your connection to international site ok? Will it be slow? Connection timeout? Keep disconnecting? Streamyx got problem? Sometimes load pages also time out! Read the details below there’s some updates.

Due to the delay, full recovery of Internet services is now expected to be on 9 April 2009.
Hopefully they can really solve it and not keep delaying it while we the internet users will suffer.

Streamyx

Updates

07/04/2009

SERVICE INTERRUPTION

Dear Valued Customers,

Referring to our earlier statement on 31 March 2009 on the disruption of our Internet services due to circuit faults on the Southeast Asia-Middle East-Western Europe 3 (SMW3) cable network between Tuas, Singapore and Penang linking Malaysia to Hong Kong and Asia Pacific Cable Network 2 (APCN2) near Chongming, China connecting Malaysia to the United States, Telekom Malaysia Berhad (TM) wishes to announce that there is a delay in the restoration of Internet services due to technical problems at the repairing stages.

Due to the delay, full recovery of Internet services is now expected to be on 9 April 2009.

Customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the US and Hong Kong may also experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at [email protected] for any Internet related problems.

Source : Streamyx.com

31/03/2009

SERVICE INTERRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services due to circuit faults on the SMW3 between Tuas, Singapore and Penang linking Malaysia to Hong Kong and APCN2 near Chongming, China connecting Malaysia to the United States. As a result, customers using the Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, during the restoration process, traffic to Northern America and Hong Kong may experience degradation. However, traffic to other countries will not be affected. TM expects complete recovery of its services by 5 April 2009 and will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at [email protected] for any Internet related problems.

Thank You.

Source : Streamyx.com

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Author: Saimatkong

This blog is a platform to share what I love in life: food (eat), travel (play), photography (art) and life (thoughts and ideas). With passion for food, I share my foodie adventures and indulgences here. “There is no love sincerer than the love of food.”

Traveling makes us a better human being as we recognise the similarities and celebrate the differences of cultures between where we travel to and where we come from. “The World is a book, and those who do not travel read only a page.”

Photography do more than just capturing the best moments in our lives; they also help us tell our life stories. “Photography is a way of feeling, of touching, of loving. What you have caught on film is captured forever… it remembers little things, long after you have forgotten everything.”

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27 Comments

  1. this streamyx….hopeless….haihzz….TMNUT!

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  2. i want download iknow process scanner that 8++ kb also like… ==__==

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  3. Stimyx always slow la… no service interruption also slow. 🙂

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  4. Its still fckn Slowww. gadamn.

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  5. Darn…..today 9th April 2009 (30min goin 10th)
    service still slow like turtle…
    it was back normal for awhile afternoon…but then problem again……

    Have they fixed it yet or yet DELAY (TMnut Style)again? Please update….

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  6. It’s 10th now… 11.00pm… farkin’ Screamyx still farkin’ slow.

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  7. TM told a friend of mine (an angry CC owner) that he had to expect until JUNE (freakin &^@#&^!) before everything gets back to “normal”.
    Well, we already know what normal means, just like what Kitkat said.

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  8. cant imagine it slow like turtle ayer tawar area perak

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  9. !!!!!!! Streamyx is lying =.=!!
    Today is 17th april and it is still lagging!!
    and slow!!
    dey always give me max download speed and lowest upload speed and den giv me lowest download speed and highest upload speed…
    after all give me both slowest!!
    I tried to send dem complaint but all stuff like cant be send LOL!

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  10. alternative !!!!!!!!! pleaseeeeeee !!!!!

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  11. So should we pay streamyx at the speed that we’re getting?

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  12. today is 23 April 2009. two hours earlier i open a page search from google then i go to bath. until now it still loading. i refresh it and waited 10min after 5 times trying i decided to surrender.

    i register for 1mb connection. but every time i download file it show me not more than 1kb/s. actually what happen to streamyx? really regret getting it.

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  13. now already 25 april my internet line still slow like h*ll. actually wat happen on streamyx anyone can tell me?

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  14. I like to confirm that TMNET connection is now back to normal. I can download at full speed 4 Mbps 400 KB/s in my area – Kota Kinabalu, Sabah. Looks like everything is back to normal
    🙂

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  15. THIS STREAMYX ONLY FAST AT MORNINGS, DAFTER 1 PM,IT GOES DOWN LIKE ROLLER COASTER!!TEST IT ON RAPIDSHARE!

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  16. My download speed like SH!T but my upload speed fast like lightning. LOL. I can’t stand it anymore.I can’t even download movies

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  17. April 9??? Now is 8th of May..and my line here is so slowwwwwwwwwww i have to wait for ages to load my facebook…TM NUT …Streamyx S*X!!!

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  18. this is wat streamyx have to say:

    13/05/2009
    STREAMYX SERVICE INTERRUPTION IN PUCHONG, BATU & SUBANG JAYA

    Dear Valued Customers,

    We wish to inform our Streamyx customers that Telekom Malaysia Berhad (TM) will be performing a network upgrading exercise from 11.00 pm, Tuesday, 19th May 2009 until 6.00 am, Wednesday, 20th May 2009.

    As a result, Streamyx customers in Puchong, Kepong, Segambut, Jalan Kuching, Jalan Ipoh and Subang Jaya may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

    TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.
    Customers can call TM at 100 and select “Internet Services” or e-mail us at [email protected] for any Streamyx related problems.

    Thank You.

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  19. I’ve been using streamyx for years.Slow connection is streamyx behavior.You will be very lucky if you can get steady fast connection for more then a week within a month.Call 100? What they can do? They just ask you to do some configuration that not helps at all.Sometimes they will told you hundred of reasons why slow connection.Hosnestly,If I’m the TM boss,I will fire the person incharge.Because they are not fit to handle and able to solve the problems.They let things happened and happened again.I think Streamyx should feel very lucky because they can monopoly malaysia broadband markets.And I won’t be lucky as streamyx,cause my area cannot support other ISP providers.That’s why I keep using streamyx.
    Finally,my comment is,if you’re the one who just online for checking and sending mail,maybe streamyx still ok for you.But,if you are like me,online everyday with at least 4-5 hours(I’m a webmaster),like to surfing around,sending & uploading files,and off course,watch and upload videos like youtube,then you’ll get illnesses such as heart attack and high blood pressure one day if you use streamyx.Remember,streamyx Icon = Slow Connection

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  20. First I registered for the Combo 384kbs its cost 60 ringgit bill monthly. After I have about a week I felt that too slow then upgrade to 1M that costs 110 ringgit bill monthly. Since I have been using streamyx I have never the line stable at all. In the morning the line it seems to be ok,,,then comes to the afternoon wah….turtle crawling over my head lah…upset…when I check for the speed oh…download 0.035…macam ni pengsan lah..Then called to 100 with my mobile phone…cakap cakap cakap…apa dia buat..order to do this and that…lahhh pening..waste money chatting on the phone…again i have to pay for my phone top up money…what the service of the streamyx they are doing…Just think we have to pay monthly bill 110 ringgit and plus calling for service about 25 ringgit a month…huh..this is Malaysia boleh…boleh apa tu???? Jangan cakap Malaysia boleh..malu negara jiran saja..If there is alternative I will definitely give up this slow turtle TM Streamyx..

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  21. Streamyx starting to cheatting our money now, we pay the price never can get the speed! same like me pay RM88 get slow than 56k Modem Speed and cannot Discount. This new service start from “2008 December”

    Anyway “STREAMYX LINE SLOW WE PAY SLOW!”

    Me 4 Month No Pay The Bill Already, Streamyx Send Red Bill Come I Just Pay 1 Month Money, If Streamyx Block My Line, I Will Call 1300-88-9515 To [email protected] Them! If They Say You Have 4 Month Bill No Pay So They Block My Line! I Will Say You Line So Slow! I Pay You Money So Fast For What?!

    DON’T LET MALAYSIA NO’1 CHEATER COMPANY “STREAMYX” TO PLAY US!
    MONEY IN OUR HAND AND WE HARD WORK TO GET THE MONEY DON’T LET THE CHEATER COMPANY EASY TO GET OUR MONEY!!! WE CANNOT GET BACK THE LINE SPEED WE CAN PAY SLOW TO THEM “REMEMBER THIS”

    Now I’m Keeping To Hold 3 Month Bill No Pay But I’m Still Can Using It!

    REMEMBER : STREAMYX LINE SLOW WE PAY SLOW
    Recommand : Hold Streamyx 2 Month Bill No Pay
    Don’t Let Them Play Us! Power In Your MONEY!
    Come Everyone Do Like This! Only Me One People They Can’t Feel It.

    ——————————————-
    Nissan – Shift_the future
    Honda – Power of dream
    Toyota – Moving forword
    STREAMYX – Ready To Be WaterFISH

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  22. Today is 17th june 2009.Just wanna complaint here streamyx slow again.After I experianced slow connection for months and it went fine on mid of may 2009.For not last more then a month,streamyx becomes Mr turtle again.I not going to call 100 now because I know is very hot in the line(a lot of people complaint).I’ll call them 2 or 3 in the morning.I know they can’t help,just want to find out what again.
    Slow!Slow!Slow! When Streamyx will change name to Turtle?I think their website should change to turtle.com.my as well. 🙂

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  23. The abuse extends to everything – including billing. I got a “normal” reminder phone call that my bill was overdue. warm and nice, no mention of line being cut. I paid on-line within 10 minutues and received e-mail confirmation from my bank. TM did not update the system and 4 days later, they cut my line, without any notice. When I called them and gave payment details, they said it will take up to 24 hours to re-open my line. The service level is slower than the Government Agencies! You can get an International passport in 1 hour, get black-listing uplifted in 2, get road tax in 10 mintues. TM/Streamyx needs 5 days to update!

    Don’t just blog and comment. Complain to the Multimedia Commission. Help break the monopoly/market dominance. These complaints are auditable, and will help other ISPs create competition. Believe in Change!

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  24. I was travelling extensively for about 1 1/2 months and forgot to pay me combined tmnet & streamy bill. I got a “normal” reminder phone call on my landline that my bill was overdue. warm and nice, no mention of line being cut. I paid on-line within 10 minutues and received e-mail confirmation from my bank. TM did not update the system and 4 days later, they cut my line, without any notice.

    Upon realising this, I called 100 (I couldn’t evel dial 103 as that is a charged number)and gave payment details, they said it will take up to 24 hours to re-open my line. They said up to today (5 days from payment) the system has not captured my online payment. The service level is slower than the Government Agencies! You can get an International passport in 1 hour, get black-listing uplifted in 2, get road tax in 10 mintues. TM/Streamyx needs 5 days to update! Why, they control the land-lines in most locations – and they are a near-monopoly. If you don’t like them, cancel your landline and rely on handphones. If you are outside Klang Valley, you can’t get wireless broadband, so you have to endure TMnet’s antics.

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  25. The speed of TM’s streamxy is slow ! I was angry about it ! Please la , We give you all money monthly and you all give our the shit speed !!!!!!!!!!!!!!!!!

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